FAQ

General

What is AisleRx?

AisleRx is a digital healthcare platform that allows you to start a consultation by scanning a QR code, completing a guided intake, and receiving a prescription (when clinically appropriate) after review by a licensed provider.

How does AisleRx work?

Simply scan a QR code, answer a few medical questions, complete payment authorization, and a licensed provider will review your case. If appropriate, your prescription will be sent to a pharmacy.

Do I need an appointment?

No. AisleRx is designed for asynchronous care, so you can complete your consultation anytime without scheduling an appointment.

Eligibility & Safety

Will I always receive a prescription?

No. Prescriptions are only issued if a licensed provider determines that treatment is clinically appropriate based on your responses.

What conditions can be treated?

AisleRx supports select low-risk conditions such as UTI, acne, allergies, and similar common concerns. Not all cases are eligible for remote treatment.

What if my condition is not eligible?

If your case is not appropriate for remote care, you will be advised to seek in-person medical attention. You will not be charged if treatment is not provided.

Is this service safe?

Yes. Your information is reviewed using structured clinical workflows and evaluated by licensed healthcare providers.

What should I do in an emergency?

If you are experiencing a medical emergency, call 911 or visit the nearest emergency room immediately. AisleRx is not intended for emergency care.

Pricing & Payment

How much does it cost?

The consultation fee is $29.

When will I be charged?

Your payment is first authorized (placed on hold). It is only charged after a provider approves your case and issues an prescription.

Will I be charged if I don’t receive a prescription?

No. If your case is not approved for treatment, the payment hold will be released and you will not be charged.

What happens if I don’t complete the payment?

If payment is not completed within the allowed time, your consultation may be canceled and you may need to start a new request.

Pharmacy & Prescription

How is the pharmacy selected?

We use your location to suggest nearby pharmacies, or you can select your preferred pharmacy during the process.

How will I receive my prescription?

If approved, your prescription is sent electronically to your selected pharmacy for pickup.

How long does it take to get a prescription?

Most consultations are reviewed within 30–60 minutes, though times may vary.

Privacy & Data

Is my information secure?

AisleRx is designed with privacy and security in mind, following industry best practices for protecting your health information.

Will my data be shared?

Your information is only shared with licensed providers and necessary systems to complete your consultation and prescription process.

Technical & Usage

Do I need to download an app?

No. AisleRx works directly in your browser—no app download required.

Can I use this service from anywhere?

Yes. You can start from any location, but pharmacy availability may depend on your region.

What happens after my consultation?

You will receive a visit summary and notifications regarding your prescription status.

Start Your Consultation Today

Scan a QR code at your nearest pharmacy and experience smarter, faster healthcare